7 Day Money Back Guarantee - Terms and Conditions *

* Not Applicable to special colour and option orders

At national-site-safety.com.au, we stand behind our product! That’s why we offer a 7 Day Money Back Guarantee.

If for any reason our customer is unsatisfied with their purchase, they can contact us within 7 days of taking delivery, and organise to return the product and receive a refund of the purchase price excluding the associated Delivery Cost, subject to the terms and conditions listed below:

1. In order to organise a refund under these terms and conditions, the customer must e-mail Contact Us within 7 days of taking delivery of their national-site-safety.com.au Product and request a refund under these terms and conditions. The customer must comply with the directions of national-site-safety.com.au staff in order to facilitate a refund.
2. Where a customer requests a refund in accordance with these terms and conditions, the refund will be for the amount of the purchase price excluding the Delivery Cost as specified in the customer’s Order.
3. The 7 Day period will commence on the date that the customer accepts delivery of their national-site-safety.com.au product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the product.
4. The national-site-safety.com.au product must be received at our nominated warehouse within 14 days of requesting a refund under these terms and conditions.
5. Returned products must be returned in accordance with the Refunds and returns section of the national-site-safety.com.au Website and Order Terms and Conditions. This includes being returned in the original packaging, with all accessories and in re-saleable condition.
6. Customers must return the products for which they are seeking a refund for at their own cost.
7. After receiving the returned national-site-safety.com.au Products, we will issue a refund (as specified in clause ‎‎2) as soon as is reasonably practicable and the customer will be provided with e-mail acknowledgement. Where possible, refunds will be processed by reversing the initial customer transaction. national-site-safety.com.au accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateway.
8. national-site-safety.com.au reserves the right to make changes to these 7 Day Money Back Guarantee Terms and Conditions without notice.